Refund policy
Refund & Return Policy
Last updated: September 2, 2026
We want you to be satisfied with your Handolf order.
Our standard return period is 100 days from the date your order is delivered.
Eligibility for Returns
You are welcome to use the product during the return period. To qualify for a return, the product must be complete, free from deliberate damage or misuse, and returned with the original packaging and accessories where reasonably possible. Normal signs of everyday use are acceptable.
Proof of purchase or your order number may be required.
To start a return, contact us at:
support@handolf.com
Please do not send a return before contacting us. Once your return is approved, we will provide the applicable return instructions and return address.
Items sent back without first requesting a return may not be accepted.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise subject to a legal remedy, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method because we cannot guarantee receipt of a return sent without tracking.
If we sent you an incorrect product or the product arrived damaged or defective, please contact us and include your order number and, where useful, photographs showing the issue.
Where we confirm that the problem is our responsibility, we will provide an appropriate remedy in accordance with applicable law and will not require you to bear reasonable return shipping costs where legally required.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact support@handolf.com as soon as reasonably possible so that we can review the issue.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another legally appropriate remedy.
Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including personalized or customized products and gift cards.
Products expressly identified as final sale at the time of purchase may also be excluded from voluntary returns where permitted by applicable law.
This does not affect rights relating to defective, misdescribed, or otherwise non-conforming products that cannot legally be excluded.
Exchanges
The simplest way to exchange an item is generally to return the original item in accordance with this policy and place a new order for the desired item.
If a direct exchange option is available, our customer support team may provide instructions.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method.
Please allow reasonable processing time after approval. Banks and payment providers may require additional time before a refund appears in your account.
Original shipping costs are generally non-refundable for voluntary returns unless otherwise stated or required by applicable law.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@handolf.com.
We cannot guarantee cancellation after an order has entered processing or fulfillment.
If an order has already shipped, you may need to follow our standard return procedure after receiving it.
Contact
Kto Robyr Brands / Handolf
Cyril Robyr
Brühlgartenstrasse 12
8400 Winterthur
Switzerland
support@handolf.com