Shipping policy
Shipping Policy
Last updated: September 2, 2026
Handolf ships orders to customers in the United States using third-party fulfillment and shipping partners.
Some orders may be fulfilled and shipped internationally, including from China.
Order Processing
Orders are generally processed within 1–3 business days.
Business days do not normally include weekends or public holidays.
During high-volume periods, promotions, product launches, or holidays, processing may occasionally take longer.
You will receive an order confirmation after your order has been placed and, where tracking is available, a shipping confirmation after your order has been dispatched.
Estimated Delivery Time
Based on our current shipping performance, delivery after dispatch generally takes 8–15 business days.
This figure is an estimate based on shipping performance and is not a guaranteed delivery date.
Carrier performance can change over time, so Handolf may update this estimate as new shipping data becomes available.
Processing time is separate from carrier transit time unless otherwise expressly stated.
Delays
Occasional delays can occur due to customs processing, carrier congestion, severe weather, public holidays, transportation disruptions, inaccurate addresses, security checks, or other circumstances outside our reasonable control.
If we become aware that we cannot ship your order within a timeframe we expressly promised, we will provide any notice, cancellation option, or refund required by applicable law.
Tracking
Where tracking is available, tracking information will be sent to the email address associated with your order.
Tracking information may take several days after dispatch to show its first carrier update.
A lack of immediate tracking movement does not necessarily mean that the shipment has not been handed to the logistics network.
International Fulfillment and Customs
Some Handolf products are shipped from fulfillment partners outside the United States.
International shipments may pass through customs and border processing.
Customs processing can occasionally extend delivery times.
If duties, import taxes, customs charges, or similar governmental fees apply and are not expressly included in the price or shipping option shown at checkout, they may be charged separately by the carrier or competent authority.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact support@handolf.com as soon as possible.
We will try to correct the address before fulfillment, but we cannot guarantee that changes will be possible after an order has entered processing or been shipped.
Additional shipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.
Lost Packages
If your tracking information indicates that your order has not arrived within a reasonable period, contact us at support@handolf.com.
We may ask you to confirm your address or assist with a carrier investigation before issuing an appropriate resolution.
If tracking marks a shipment as delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any carrier delivery information before contacting us.
Multiple Shipments
If an order contains multiple products, items may occasionally be shipped separately.
You may therefore receive more than one tracking number or package.
Questions about shipping can be sent to:
support@handolf.com
Handolf
CR Brands
Cyril Robyr
Brühlgartenstrasse 12
8400 Winterthur
Switzerland